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We do not offer exchanges or refunds unless there is a major problem with the item; a refund or exchange will be made depending on the situation.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of merchandise are exempt from return (lip gloss, lip pencil, lip oil, eyelash and eyebrow serum, eyebrow pencil, blush, highlighter)

Additional non-returnable items:
Gift cards

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer before contacting us at support@boutiquelimparfaite.com

There are certain situations where only partial refunds are granted (each case will be assessed individually).

Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Next, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and you still haven't received your refund, please contact us at support@boutiquelimparfaite.com

Sale items (if applicable)
Only regularly priced items can be refunded; unfortunately, sale items cannot be refunded unless there is a major problem with the item.

Exchanges (if applicable)
We only replace items if they are faulty or damaged upon arrival. If you need to exchange it for the same item, please email us at support@boutiquelimparfaite.com

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.