FAQs
Comment devenir ambassadrice Limparfaite ?
Les informations sur notre programme ambassadeur sont disponibles ici
Vos produits conviennent-ils aux peaux sensibles ?
Nos formules sont douces et hydratantes. Toutefois, chaque peau est différente. Nous recommandons toujours de faire un test cutané avant l’utilisation.
How long does my lip gloss stay good after opening?
Generally, your lip gloss will last for about a year after opening. However, its shelf life can vary depending on storage conditions. To ensure its quality and safety, avoid exposing your lip gloss to humidity, heat, or direct sunlight. Inadequate conditions can reduce its shelf life.
Vos gloss sont-ils collants?
Non! Nos gloss sont reconnus pour leur texture hydratante, confortable et non collante.
Can I return my order?
At Boutique Limparfaite, customer satisfaction is important. However, we do not accept returns except in the case of products damaged upon receipt .
If your item arrived damaged, please contact us within 48 hours of receiving your order at support@boutiquelimparfaite.com . Please attach clear photos of the item and packaging so we can assess the situation and offer you a suitable solution.
No returns will be accepted without prior contact with our customer service.
Please refer to our full refund policy at checkout.
How can I contact you?
Email us at support@boutiquelimparfaite.com or send us a direct message on Instagram @boutiquelimparfaite. If it's an order inquiry, please include the name under which the order was placed and the order number.
Why has my lip gloss turned yellow?
A change in color, such as lip gloss turning yellow, is usually due to a natural phenomenon called oxidation . This occurs when certain ingredients in the product react to air, heat , light , or temperature changes . Oxidation can affect the appearance of the gloss without necessarily impairing its immediate effectiveness, but it is a sign that the product is beginning to age.
In some cases, contamination (contact with lips, fingers, or non-sterile surfaces) can also accelerate this process. To preserve your lip gloss for as long as possible, store it in a cool, dry place away from direct sunlight , and be sure to close the tube properly after each use .
Les produits sont-ils vegan et cruelty-free?
Oui! Aucun de nos produits n’est testé sur les animaux.
Puis-je partager vos produits sur mes réseaux?
Ouiii! tagg nous on adore repartager vos photos
J’ai fait une erreur dans ma commande, que faire?
Écris-nous le plus rapidement possible au support@boutiquelimparfaite.com. Si la commande n’a pas encore été expédiée, nous ferons de notre mieux pour la modifier.
Offrez-vous la revente en boutique?
Oui! Si tu es intéressé(e) à devenir point de vente, écris-nous à support@boutiquelimparfaite.com
How does delivery work?
All orders are processed and shipped within 1 to 3 business days . Once shipped, deliveries are made within an estimated 24 to 48 business hours .
It is the customer's responsibility to ensure that the delivery address provided is complete and accurate so that the package is delivered correctly. Please also ensure that you enter a valid phone number and a correct email address to receive tracking information (tracking number) once your order has been shipped.
Boutique Limparfaite cannot be held responsible for delivery errors due to incorrect information provided during the ordering process.
Where is my confirmation email?
After placing your order, you will receive a confirmation email. You will receive a second email as soon as your order has been shipped. If you cannot find these emails, please check your spam folder.
How secure is my personal information?
Our website uses Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the payment process. For more information on how we secure and use your information, please see our Privacy Policy .